Privacy Policy — Proli

Last updated: November 7, 2026

Proli connects customers with service professionals (plumbers, electricians and more) through a WhatsApp conversation. This page describes what information is collected when you use the service, what it is used for, how long it is kept, and your rights.

Information we collect

• Your WhatsApp phone number and profile name.
• Conversation content — text messages, photos, voice notes and videos you send to describe the issue.
• Address and location you provide so the work can be carried out (street, city, floor, apartment).
• Request details — issue type, requested time, and your rating and review after the service.

How it is used

• Matching the nearest suitable professional to your request and scheduling the visit.
• Sharing the relevant request details (name, address, issue description, photos and time) with the professional assigned to your request — and with a replacement professional if the request is reassigned — as well as with Proli's operations team for handling and support.
• Understanding your messages is assisted by an AI model (Google Gemini) that processes the conversation.
• Improving the service, preventing abuse, and complying with legal obligations.

Where it is stored and who processes it

Data is stored with established infrastructure providers: data storage (MongoDB Atlas), hosting (Railway), media storage (Cloudinary), language processing (Google Gemini), mapping and geocoding (Google Maps Platform), the messaging platform (Meta's WhatsApp Business Platform), and error monitoring (Sentry). Your data is never sold and never shared with third parties for marketing purposes.

Retention

• Chat message history is automatically deleted after 90 days.
• Operational message-delivery records are automatically deleted after 30 days.
• Text written before you consent is held temporarily, for up to one hour after your last message, and deleted if you decline or when that time passes.
• Booking and request records are kept for business record-keeping for as long as needed.
• Media files are kept until deleted upon request.

Your rights

You may contact us at any time to access, correct, or request deletion of the information held about you. On first contact, a consent request is presented in the WhatsApp conversation itself; the service begins only after your explicit approval, and you may decline or request deletion at any time.

Contact

Privacy questions or requests: netanelos152@gmail.com